CAPTURE TEXT MESSAGES IN CONNECTWISE MANAGE!
Tixt is a new SMS integration for ConnectWise Manage that allows your customers and technicians to communicate over text messages while capturing the conversation on the ticket, and you know the old saying: "If it's not in ConnectWise Manage, then it didn't happen!
Tixt is an SMS integration that extends ConnectWise Manage by allowing your customers to submit and communicate with support requests via text message (SMS). Text messages sent by your customer will be appended to the ticket notes and notes added to the ticket by your technician will be sent to your customer via text message, allowing your technician(s) and client(s) to communicate between SMS and Manage.
What is the Process?
What does it look like?
To your customers, this will appear as a normal text conversation. To your technicians, this will appears as a normal ticket in ConnectWise Manage.
What your customer sees
What your technician sees
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