• CAPTURE TEXT MESSAGES IN CONNECTWISE MANAGE!

    Tixt is a new SMS integration for ConnectWise Manage that allows your customers and technicians to communicate over text messages while capturing the conversation on the ticket, and you know the old saying: "If it's not in ConnectWise Manage, then it didn't happen!

  • THE WHAT

    Tixt is an SMS integration that extends ConnectWise Manage by allowing your customers to submit and communicate with support requests via text message (SMS). Text messages sent by your customer will be appended to the ticket notes and notes added to the ticket by your technician will be sent to your customer via text message, allowing your technician(s) and client(s) to communicate between SMS and Manage.

  • What is the Process?

    Your customer sends a text, which creates a ticket. Your technician responds, and the notes are sent to your customer via text. The conversation continues until the ticket is closed. Rinse and repeat!

    1

    Receive

    Your customer sends a request to you via text message

    2

    Record

    A ticket is created in your ConnectWise Manage

    3

    Resolve

    Your technician responds using the ticket notes

    4

    Respond

    The ticket notes are sent via text to the customer

    5

    Repeat

    The conversation continues until ticket is closed

  • What does it look like?

    To your customers, this will appear as a normal text conversation. To your technicians, this will appears as a normal ticket in ConnectWise Manage.

    What your customer sees

    What your technician sees

  • THE HOW

    How does it work?

    Feel free to take a look at our User Guide for step-by-step setup instructions.

    How do I sign up?

    It's easy! Just click HERE to subscribe!

    How about a free trial?

    Absolutely! We offer a free 30 day trial just for signing up; so, please feel free to test it out!

    How can I help?

    We take all of our partner requests seriously; so please send us your feedback!

  • Pricing

  • Sign up now!

    Start your Tixt subscription today with a free 30 day trial.

  • Drop Us A Note

    Don't be afraid to reach out. You + us = awesome.